Terms and conditions of use of the Eternity Diamonds website

1. Purchase of Diamonds and / or Jewellery items on the Eternity Diamonds website

1.1 We do not warrant that the content of this website, including item descriptions and educational information are accurate, complete, current, or error free. If a product offered on our website is not as described, your sole remedy is to return it in unused condition for a refund.
1.2 Prices may change periodically due to changes in cost of raw materials, manufacturing, transport or exchange rate.
1.3 We reserve the right to cancel an order should there be an issue with stock availability that we are not able to resolve, in which case you will receive notification of the cancellation and a full refund of any payments made.
1.4 We further reserve the right to cancel an order due to errors in pricing and / or descriptions of items offered on our website.
1.5 While Eternity Diamonds makes every attempt to ensure that our services, products, certificate information and item descriptions are as accurate, reliable and complete as possible, we continuously seek to modify and improve our products and services and so the actual products and services may differ from time to time.
1.6 In the event of a loose diamond, or finished jewellery piece purchased from us needing to be returned for whatever reason, then the respective diamond grading report supplied by us must be returned at the same time.

2. Delivery of items purchased from the Eternity Diamonds website

2.1 Should you request delivery of your purchase from the Eternity Diamonds website, we will instruct a reputable courier company to make the delivery anywhere in South Africa. All parcels are insured by us until such time as they are delivered.
2.2 If you require an order to be shipped to an international destination, please send us a message requesting international shipping options from our 'contact us' page.
2.3 On receipt of your order placed on our website, we will provide you with an estimate completion / delivery date based upon the availability of your item, payment being received and shipment destination should you require your order to be delivered.
2.4 In the case of completion / delivery delays caused by reasons beyond the company's control, the customer shall not be entitled to cancel the order or refuse delivery.
2.5 If you require a valuation certificate prior to collection / delivery in order to arrange your own personal insurance, we can e-mail this to you on request.

3. Refund policy

3.1 Items must be examined by the customer immediately on collection or delivery by the courier company, to ensure that it correlates with the order placed.
3.2 The customer may only return the item ordered in the event that it is damaged or defective, or if the item supplied is not the same as the item ordered. If the item is not the same as what was ordered, or is damaged in any way, this must be reported within 24 hours of delivery after which it must be returned to the company within 7 working days in its original packaging and accompanied by any relevant grading certificates and receipts.
3.3 Any returns must be either hand delivered to our offices, or couriered in a prepaid, insured and traceable method.
3.4 It is expressly noted that customers may not return items supplied by Eternity Diamonds if the items have been disassembled in any way, physically altered, set, affixed, or attached to other products.
3.5 Please take note that all items ordered from Eternity Diamonds are considered 'special-ordered goods' as contemplated under the Consumer Protection Act No. 68 of 2008, and as such are not returnable unless otherwise stated above or in terms of the Consumer Protection Act. A 'special ordered good' as defined by the Act means a good that a supplier expressly or implicitly was required or expected to procure, create or alter specifically to satisfy the consumer's request.

4. Privacy Policy

4.1 Any personal information submitted on the Eternity Diamonds website shall be handled in accordance with the laws pertaining to the handling of personal information in South Africa. Your personal information shall not be disclosed, distributed or commercially exploited without your prior consent.
4.2 Although we endeavour to take all steps to maintain the confidentiality of your personal information, it cannot be guaranteed, and so any information you transmit to us online is done so at your own risk.
4.3 Please be advised that your personal information may be disclosed in the event of compliance with the law or any legal process, or in order to protect other website users or third parties negatively affected by your use of the site.
4.4 The Eternity Diamonds website may use cookies and / or tracking technology to gather information such as browser type and operating system, tracking visitors to the site, and customizing the site for our visitors.
4.5 The Eternity Diamonds website may from time to time provide links to other websites or resources for your convenience, but we are not responsible for the availability of these external sites or resources, nor for the privacy practices or content of such sites, including any advertising, products or other materials or services on or available from such sites, nor for any damage, loss or offence caused or alleged to be caused by or in connection with such site.
4.6 Any personal information submitted on this website should be relevant to the purposes for which it is to be used, and should be accurate and complete.
4.7 Personal information will be protected by reasonable security measures against theft or loss, as well as unauthorized access, disclosure, copying or use.

5. Updating of these terms and conditions

5.1 We reserve the right to change, modify, add to or remove any of the content in these Terms and Conditions from time to time as the need may arise, and these changes will become effective upon being posted to the website.